Refunds and cancellation

Last updated 2 September 2026

Cancelling

You can cancel a subscription at any time. It keeps working until the end of the period you have already paid for, and does not renew after that. Nothing is deleted when a subscription ends — your videos stay where they are, and the account drops to the free allowance.

Refunds

If you ask within 14 days of a payment, we will refund it. You do not have to explain why.

After 14 days we will still look at it, and we would rather refund someone unhappy than keep the money — but past that point it is a judgement rather than a guarantee.

Videos that failed

A video that failed to produce does not consume your monthly allowance, so there is nothing to refund — the attempt is simply not counted. If you have been charged for something that never arrived, tell us and we will put it right.

Who to ask

Write to hello@proverbit.com with the address on the account.

Payments are taken by Paddle as merchant of record, so a refund is processed by them and returns to the card or account that paid. Paddle has its own buyer terms, which apply alongside this page.